Customer Service Policy

At Lansinoh Mall, we are committed to providing you with a seamless and enjoyable shopping experience. Your trust means everything to us, and we strive to support you at every step—from browsing to unboxing. Please review our policies below, and don’t hesitate to reach out if you need any assistance.

1. Contact Us

Our customer service team is here to help.
📧 Customer Support Email: press@lansinohmall.com
(For general inquiries, order issues, and after-sales support)
We aim to respond to all inquiries within 24 business hours.

2. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Order Confirmation: You will receive a confirmation email once your order is placed. A shipping confirmation with tracking information will follow when your order leaves our warehouse.

  • Order Modifications: If you need to change or cancel your order, please contact us within 1 hour of placing it. Once processed, modifications may not be possible.

3. Shipping Policy

  • Domestic Shipping: We offer standard and expedited shipping options. Shipping costs and estimated delivery times are displayed at checkout.

  • International Shipping: Currently, we ship to select countries. International customers are responsible for any customs duties or taxes.

  • Lost or Delayed Packages: If your tracking information shows “delivered” but you have not received the package, please contact the carrier first. If the issue persists, contact us, and we will assist you in resolving it.

4. Returns & Exchanges

We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy.

Eligibility:

  • Items must be unused, in original packaging, and in the same condition as received.

  • Returns must be initiated within 30 days of the delivery date.

  • Certain items (e.g., breast pumps, personal care items, opened consumables) are final sale for hygiene and safety reasons. This will be clearly noted on the product page.

How to Return:

  1. Contact us at press@lansinohmall.com with your order number and reason for return.

  2. We will provide a return authorization and return address.

  3. Pack the item securely and ship it back using a trackable method.

Refunds:

  • Once we receive and inspect your return, we will issue a refund to your original payment method within 5–7 business days.

  • Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number, a clear photo of the issue, and a brief description. We will arrange a replacement or full refund at no additional cost.

6. Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other secure payment options as displayed at checkout

All payments are processed through secure, encrypted gateways. We do not store your full payment information.

7. Privacy & Security

Your privacy is a priority. Any personal information you provide is used solely to process orders, improve your shopping experience, and communicate with you about your purchases. We do not sell or share your information with third parties except as necessary to fulfill orders (e.g., shipping carriers).

8. Warranty & Product Support

Some products sold on Lansinoh Mall may come with a manufacturer’s warranty. Warranty details are included on the product page or in the packaging. For warranty claims or product usage questions, contact us and we will help connect you with the appropriate support.

9. Customer Service Hours

Our team is available to assist you:

  • Monday–Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday & Sunday: Limited support; we will respond on the next business day.

We value your business and are dedicated to making sure you and your little ones have the best experience with us. Thank you for choosing Lansinoh Mall.

Happy Parenting,
The Lansinoh Mall Team